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By Walder Smith
Jun. 07, 2019

Troubleshooting Guide to All AOL Email Problems

AOL or America Online is one of the best internet service providers and is based in New York and is marketed by the Verizon Communications. AOL Mail is also a part of this Verizon Communications and has millions of customers worldwide. AOL Mail has top-notch experts as their employees and they work towards providing more security and reliability to your account and save your accounts from bugs and firmware. Although AOL is a huge and trustworthy company, a lot of problems arise with a customer base so big.

Users might come across various issues which require professional help. For this, the user can always call the AOL customer care number and get rid of their queries and problems. Though there is always help available, there are a few troubleshooting steps that the user can take by themselves in order to solve their problems. In regards to that, let us look at some common email problems and their subsequent troubleshooting steps.

1) Problems faced during Signing In

You might face problems while signing in due to a number of issues including forgotten passwords, forgotten usernames, or even due to your account being hacked by an intruder or flagged by the company. To get your account back, follow the following steps:

Step 1: Click the 'I forgot my Password' option in the login page of the AOL email website.

Step 2: You will be given three options for verification to verify yourself as the owner of the mail account. Choose any one of the options from Verification via Recovery Phone number, Recovery Email Address, or by Verification by answering a Security Question.

Step 3: Complete the verification process and then reset your password. Create a password using a combination of capital and small letters as well as numbers and symbols.

To stop your account from getting hacked easily and to keep it more secure, make sure you create a strong password. A strong password is the first line of defense against hackers and intruders. Minimize the risk of unauthorized account access by creating a strong password. Here are some tips on creating a strong password:

a) Don't use obvious words like 'password'. Use long and unique words with 12 characters or more.

b) Don't keep personal information like your name, birthday, your Yahoo ID, as your password.

c) Use a combination of capital and small letters as well as numbers and symbols. Avoid adjacent characters like 'QWERTY'.

If you still find issues while signing in to your AOL email account, make sure to call the Aol customer care phone number to get expert help and resolve it.

2) Problems While Sending Email

There are a number of reasons why you might be having problems while sending your emails. The most common reason is a poor connection and several caches and cookies stored in the device. To send emails smoothly through your AOL Email account, follow these following steps:

Step 1: Check if your Internet or WiFi router is working properly or if their speed is too low. Slow internet can often put you emails in to Outbox instead of actually sending them.

Step 2: Clear all caches and cookies from your web browser by visiting the browser history and clearing all sites visited.

Step 3: Your default browser might be hindering your experience. Make sure that you have put the AOL website in the trusted number of sites.

Step 4: Temporarily disable firewalls and pop up blockers from your browser and computer.

If you continue to face problems while sending or receiving emails from your AOL Account, make sure that you contact the Aol customer care number.

You can also troubleshoot another issues as well like : AOL Mail Down? Here Is What You Can Do to Fix It